Shipping & Returns
PROCESSING POLICY
Our processing time is 1-5 business days. We operate Monday - Friday from 8am - 5pm. (Holidays excluded) Please take this into consideration when purchasing.
SHIPPING POLICY
We only offer free shipping on packages over $100. No Military addresses (AFP’s) are allowed and no active service members can purchase from us.
*Please insure your package with our PACKAGE PROTECTION POWERED BY ROUTE, if you don’t choose this option please be aware we are not responsible for any lost, damaged, seized, or stolen packages.*
CARRIERS
We use USPS for shipping. Their shipping times do not include our processing time.
ORDER TRACKING
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
SHIPPING/HANDLING RATES
Before the final checkout page you will be shown what the cost of shipping/handling will be, and you will have a chance to not place your order if you decide not to.
DAMAGE DURING SHIPPING
We thoroughly inspect all our shipments carefully before mailing and take proper precautions to secure the product carefully however, we understand that during the transport process packages are subject to damage. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made within 72 hours of arrival to Route. Please contact Route, and us, and provide information of the damage so we can view your coverage options and rectify the situation. WNC CBD always heat seals raw hemp materials. If it appears that your product is no longer heat sealed, and has been opened, WNC CBD is no longer responsible for the contents inside of the packaging. Notify us as soon as possible if it appears the packaging has been tampered with by emailing support@wnc-cbd.com
RETURN POLICY
WNC CBD upholds the highest standard of quality for all of our products. Every effort is made to ensure your order is manufactured and shipped in perfect condition. If you are not completely satisfied with your purchase, you may be eligible for store credit within 14 days of receiving said items.
If the shipping label has not been printed, you're eligible for a full refund. Approved refunds will be processed and a credit will automatically be applied to your original method of payment within 7 business days. Once the label is printed, we cannot process refunds or provide store credit. In-transit products and perishable items are non-returnable. If your order is damaged or incorrect, email a photo of the product and packing slip to support@wnc-cbd.com to receive store credit. However, we do not offer credit for personal preferences like taste, dryness, etc. Ensure any refund or store credit requests are made within 14 days of delivery, as we will not process requests beyond this timeframe. Please review this policy before making any purchase.
If you have any questions about our products or return policies, please email support@wnc-cbd.com
CANCELLATION POLICY
We are unable to change an order once it has been placed. If you need your order changed we will have to cancel your entire order and process a refund. This only applies to orders where the shipping label has not yet been created. To cancel an order, please contact support@wnc-cbd.com.
Please contact us by email if you feel there is a problem or delay with the transaction.
If you have any questions about our products, Customer Satisfaction Guarantee, exchange, adjustment, or return policies, please contact a WNC CBD team member by email support@wnc-cbd.com
We will review your concerns with the purchased item/s however, we make no guarantee of full refund as all sales are final. If you think there is a mistake, you may contact us at support@wnc-cbd.com to discuss any questions you have concerning refunds and we will work together to make it right. Durіng checkout you аѕѕumе аll rеѕроnѕіbіlіtу оf thе рrоduсt and hоld WNC CBD LLC (www.wnc-cbd.com) exempt from legal rеѕроnѕіbіlіtу fоr оnе’ѕ actions. All Terms of sale, use, and conditions will be governed pursuant to the laws of North Carolina, United States of America, notwithstanding any principles of the conflicts of law. The purchaser consents upon purchase that personal jurisdiction will be governed by the State of North Carolina if any dispute between the purchaser and the company should arise at any given time. Both parties agree that any disputes arising out of these terms of sale or return policy shall be handled in the state and or federal courts in North Carolina.